Privacy Policy
Your privacy is important to us
Last Updated: January 9, 2026
At Trekbaaz, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Your Consent: By using our services, you consent to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide when you:
- Register for a trek: Name, email address, phone number, date of birth, gender
- Make a booking: Payment information, billing address
- Contact us: Email content, contact forms, feedback
- Emergency contacts: Names and phone numbers of emergency contacts
- Health information: Medical conditions, dietary restrictions, fitness level (as required for trek safety)
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Usage data: IP address, browser type, device information, pages visited
- Cookies: Small data files stored on your device to enhance user experience
- Location data: General geographic location based on IP address
- Analytics: How you interact with our website and services
1.3 Photos and Videos
- During treks, our team may capture photos and videos for promotional purposes
- By participating, you consent to use of your image in our marketing materials
- You may opt-out by notifying us in writing before the trek
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Processing and confirming your trek bookings
- Communicating trek details, updates, and changes
- Providing customer support and responding to inquiries
- Ensuring participant safety during treks
- Emergency communication with you or your emergency contacts
2.2 Business Operations
- Processing payments and managing financial transactions
- Maintaining records for legal and accounting purposes
- Improving our services and website functionality
- Conducting surveys and gathering feedback
2.3 Marketing and Communication
- Sending promotional emails about new treks and offers (with your consent)
- Sharing newsletters and trekking tips
- Conducting market research
- Creating personalized recommendations
Note: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
- Payment processors: For secure payment transactions
- Hotels and accommodations: To arrange lodging during treks
- Transportation providers: For travel arrangements
- Insurance providers: If you opt for our insurance services
- Local guides and support staff: For trek operations
3.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms & Conditions
- Protect our rights, property, or safety
- Respond to emergency situations affecting participant safety
3.3 Business Transfers
- In the event of merger, acquisition, or sale of assets, your information may be transferred
- You will be notified of any such change via email
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure servers: Data stored on secure, password-protected servers
- Access controls: Limited access to personal information by authorized personnel only
- Regular security audits: Periodic assessment of security measures
- Payment security: We do not store complete credit card information
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or regulatory requirements
- Resolve disputes and enforce our agreements
| Data Type |
Retention Period |
| Booking & transaction records |
7 years (for tax & legal purposes) |
| Marketing communications |
Until you unsubscribe |
| Website analytics |
24-36 months |
| Customer support records |
3 years after last interaction |
6. Your Rights and Choices
Under applicable data protection laws, you have the following rights:
6.1 Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a structured, commonly used format
6.2 Correction and Updates
- Update or correct inaccurate information
- Request completion of incomplete data
6.3 Deletion
- Request deletion of your personal information (subject to legal obligations)
- Note: Some information must be retained for legal/accounting purposes
6.4 Opt-Out
- Unsubscribe from marketing emails
- Disable cookies through browser settings
- Opt-out of promotional photography
6.5 Data Restriction
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
How to Exercise Your Rights: To exercise any of these rights, please contact us at
privacy@trekbaaz.com or call +91 7737088407. We will respond within 30 days.
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
7.2 Types of Cookies We Use
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Track your browsing to provide relevant ads
- Preference cookies: Remember your settings and choices
7.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.
8. Third-Party Links
- Our website may contain links to third-party sites
- We are not responsible for the privacy practices of external sites
- We encourage you to review their privacy policies
9. Children's Privacy
- Our services are not directed to individuals under 18
- We do not knowingly collect information from minors
- Bookings for minors must be made by parents/guardians
- If we learn we've collected data from a minor, we will delete it promptly
10. International Data Transfers
Your information is primarily processed and stored in India. If we transfer data internationally, we ensure appropriate safeguards are in place.
11. Changes to This Privacy Policy
- We may update this Privacy Policy periodically
- Changes will be posted on this page with an updated date
- Significant changes will be communicated via email
- Continued use of our services constitutes acceptance of changes
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices:
Your Rights Matter: We are committed to transparency and respecting your privacy rights. If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.